Pinetown & New Germany

Mitsol FTTH Pinetown and New Germany Scoop – Edition Five

Hello Pinetown & New Germany,

Welcome to the FIFTH edition of the Mitsol Fibre To The Home Pinetown & New Germany Scoop, keeping you in the fibre loop. This newsletter will keep you up to date with the status of all Mitsol fibre builds with in Pinetown & New Germany and provide you with some important facts about fibre.

If you missed our previous newsletter, Edition FOUR, not to worry, CLICK HERE

Mitsol Fibre Build Progress Report

Pinetown Manors – 100% completed and is live. Please get your orders in.

New Germany The Wolds – 100% completed and is live. Please get your orders in.

New Germany Padfield – Due to the number of fibre network operators already in this suburb, we have decided to no longer install our fibre infrastructure into this area.

New Germany Berkshire – Due to the number of fibre network operators already in this suburb, we have decided to no longer install our fibre infrastructure into this area.

Try Our Fibre For FREE!

If you are still in contract or unhappy with your current Internet service…. Mitsol is offering a 1 month proof of concept for free, with no commitment. If you are happy with the service you can sign up when you are ready, or you can turn it off after the 1 month trial. This is a great way to kick the tyres.

To find out more about this offer, contact us 0861 477 477 or sales@mitsol.net or to sign up CLICK HERE

Faults - First Line Checks

If you are experiencing connectivity issues, please ensure you contact your ISP (Internet Service Provider) directly, who will conduct a first line check for any faults.
If these first line checks are not carried out correctly and Mitsol is called out to investigate the fault, the ISP will be charged a call out fee, which they may pass on to you, the customer.
Troubleshooting prior to contacting your ISP (Internet Service Provider)
Is there power to your device? Are there any green lights showing up on the device?
Yes – Contact your ISP for them to conduct first line checks.
No – Check that the ONT (Optical Network Terminal) power button, located on the bottom of the unit, is pressed in and check that the power cable is securely plugged into the ONT and wall outlet. Please also check that the wall outlet is working by testing another device, such as your router or a phone charger. If the wall outlet has power then the power supply to the white Huawei ONT has been damaged by an electrical surge, and needs replacing. You can contact your ISP to inform them of this.
Characteristics of a good, functional ONT (Optical Network Terminal) is as follows:
Power – Solid Green
LAN – Solid Green or Flashing Green
PON – Solid Green

Mitsol Fibre Internet Sponsorship Initiative

We build, own and operate our fibre infrastructure, and we are invested within the communities where we build. We like to say, “the fibre is our asset and the community our investment”.
We like to give back where we can, and we are offering all schools, NGO’s (Non-Profit Organisation in terms of the NPO Act of 1997) and CBOs (Community-based organisations), which fall within our fibre build zones, a sponsored 100/100Mbps Fibre internet service on an infinite bases.
Through this initiative, we hope to bridge the broadband digital divide.
To apply for this sponsored service please email our marketing team on marketing@mitsol.net

Most Frequently Asked Question!

Q: Do I cancel my services with my current ISP now that I have received my order confirmation from Mitsol?

A: Although budgeting for a new monthly expense can be stressful, we DO NOT encourage you to cancel your internet services before going live on your new network. There are instances whereby an ISP may suspend an account within hours from date of cancellation, which can create a major inconvenience to you.

Have Any Questions?

Our Fibre To The Home FAQ document will answer any questions or address any concerns you may have regarding the installation of fibre to your property.

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